Free Ground Shipping & Returns in the U.S | Same-Day Delivery Available in Miami

Customer Care

  • Orders & Returns
  • Shipping

Orders & Returns

Have a question?

305-441-9770 ext 114

Customerservice@shop-alexis.com

Mon – Fri 10:00 AM – 6:00 PM EST

excluding holidays

 

Order Placement Guideline

Once your order is placed, you will receive an order confirmation email from us. For changes or cancellations to your order, please contact Customer Service at customerservice@shop-alexis.com within 24 hours of placing your order. If the shipment process has begun, we will not be able to make any adjustments to your order. You will receive a shipping confirmation email with your tracking number once your order has been shipped.

 

Return Policy

We accept returns within 7 days from the delivery date. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. All sale items are FINAL SALE. Shipping charges are non-refundable.

To request a return authorization, email customerservice@shop-alexis.com with your order number and reason for return. You will be contacted by customer service within 24 hours, Monday – Friday. To speak with a customer service representative please call 305-441-9770 ext 114 or use our live chat feature. Our representatives are available Monday – Friday between 10AM – 6PM EST. (Holidays excluded)

  • To make a return please contact customerservice@shop-alexis.com to request a return label.
  • If you elect to use your own shipping service, we require an RA number on the outside of the package. (Contact customerservice@shop-alexis.com for RA number.) In the event the package is lost, we require the tracking number to locate it and process the return. Please keep tracking number on record until the refund confirmation email is received.
  • Returns must be received within 7 days of the RA approval date for a full refund. Any return received after the 7-day period will be returned to sender.
  • Returns can take up to 7 days after delivery for our e-commerce warehouse to process. Once we receive your return and confirm its condition is acceptable, we will process your refund to the original form of payment within 5 business days. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. All sales taxes will be refunded; however original shipping charges are non-refundable. Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-7 business days depending on your financial institution. ALEXIS cannot accept responsibility for any packages lost, stolen or damaged in transit. Please mail all returns to: ALEXIS Online Returns 4550 SW 75th Ave Miami, FL 33155.

Shipping

Domestic Shipping Rates

Ground Shipping — Free
Ground Shipping with signature required — $10.00
2nd Day Shipping — $35.00
2nd Day Shipping with signature required — $45.00
Next Day Shipping — $45.00
Next Day Shipping with signature required — $55.00
Same Day Miami Delivery – $25.00

Domestic Shipping Guidelines

All orders are shipped via UPS Monday – Friday, excluding holidays. Express orders including 2nd Day and Overnight placed Monday – Friday after 4 PM Eastern Time will be processed following business day. Express orders placed Saturday – Sunday will be processed Monday. Express orders are not available for P.O. Box addresses.

Cut off time for same day Miami delivery is 4 PM Monday – Friday. If you have any questions or urgent requests please contact Customer Care at customerservice@shop-alexis.com.

Orders are processed within 1 business day. Once processed you will receive your order within 2-7 business days. Please note orders are not shipped with signature required unless the customer selects this shipping method at checkout. If signature required option is not selected, the customer should designate a reliable address for package delivery. Shop-Alexis.com, LLC is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address. Shop-Alexis.com, LLC is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.

Payment Method

We accept all major credit cards, online store credit, and gift cards.

Sales Tax

Sales tax will only be charged on orders shipped to Florida. No other tax or import duty will be applied to orders shipped within the US.

 

International Shipping

International shipping will be available shortly. Please join our subscriber list.